How do I create an account? – You can create your account by going to our Sign Up page.

How do I change my account details? – It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log in to your account and you’ll see a range of categories at the bottom of the page under  “Account Settings”.

Are my personal details safe if I create an account? – You can rest assured that shopping with The Sane is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.

I have forgotten my password. What should I do? – Don’t worry, if you visit our Log-In page and select ‘Forgotten your password?’ then you can enter the email address registered and we’ll send you instructions on how to get this reset.

How do I unsubscribe? – If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the “Email Preferences” option to make this change.